Customer Survey
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What Our Customers Are Saying
The best service, hands-down. Customer care was top notch, and they got my Yukon fixed up quickly. They were so much easier to work with than the dealership.
Well, where to begin. We all work in WTX for a reason, and we put some pretty heavy wear and tear on our trucks. Some trust the 5 minute lube guys, or the truck house. End of the day I don't. I was pointed in Hale's direction and will NEVER search for another crew. They gave me my twice look over and showed me what they saw, was wrong, was possibly going to go wrong, what level of seriousness. They worked with me, we talked pros and cons. They made some valid points even if i didn't want to hear them, because i know they are right! Got my truck back, clean, Quality Checked, bottle of water the works. So excited to get the truck back. The next day, alas, i had a small problem. The owner reached out to me, the service writer reached out, mind you this was before the sun even came out. They got me lined up with a tow from my house to the shop. Put me front of the line. They made sure i had transportation to and from everything i needed. Offered a truck to use if i needed. Had my truck up and running 24hrs later. The truck back to full life, shining and sparkly and roaring strong. I CANNOT say anything bad, they took initiative, they were calm and cool not pressuring me into anything. Small hiccup that could have changed the course of my feelings (probably not though, because things happen) At the end of the day in WTX where Service Quality and Customer service are severely lacking in every industry. Jason, Jesse and that team went above and beyond! They got me hooked and i won't accept any service less than what they produced in West Texas! Thanks again Hale's Team
Midland, TX
Excellent service and pricing! Will definitely be back!
Lubbock, TX
Owner personally went to pick me up in his personal truck so I wouldn't have to waste money on a taxi . They diagnose your vehicle and give you the option to approve whatever repairs you want to get done. When I picked up my truck after repair was done I had a cold Gatorade and water in the center council. They vacuumed truck and cleaned all the windows. Very impressed with their service. I'll definitely go back..
Big Spring, TX
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