Customer Service
How We Deal With Car Trouble
At Hale's Diesel & Auto Repair, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Hale's Diesel & Auto Repair. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Hale's Diesel & Auto Repair, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your truck and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Hale's Diesel & Auto Repair focuses on maintaining a high level of communication with you throughout the entire repair process. You need your truck to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or truck repairs may try to throw at you.
We Go The Extra Mile
At Hale's Diesel & Auto Repair, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your truck repair experience to be as pleasant as it possibly can be, and since 2019, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 432-227-2752 or email us.
Is there a truck warranty scam?
Yes, there are truck warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or truck insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a truck warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your truck warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your truck dealer or insurer and inquire about your policy.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Discover More About Appointments and Repair Services At Hale's Diesel & Auto Repair in Midland
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Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
The best service, hands-down. Customer care was top notch, and they got my Yukon fixed up quickly. They were so much easier to work with than the dealership.
Well, where to begin. We all work in WTX for a reason, and we put some pretty heavy wear and tear on our trucks. Some trust the 5 minute lube guys, or the truck house. End of the day I don't. I was pointed in Hale's direction and will NEVER search for another crew. They gave me my twice look over and showed me what they saw, was wrong, was possibly going to go wrong, what level of seriousness. They worked with me, we talked pros and cons. They made some valid points even if i didn't want to hear them, because i know they are right! Got my truck back, clean, Quality Checked, bottle of water the works. So excited to get the truck back. The next day, alas, i had a small problem. The owner reached out to me, the service writer reached out, mind you this was before the sun even came out. They got me lined up with a tow from my house to the shop. Put me front of the line. They made sure i had transportation to and from everything i needed. Offered a truck to use if i needed. Had my truck up and running 24hrs later. The truck back to full life, shining and sparkly and roaring strong. I CANNOT say anything bad, they took initiative, they were calm and cool not pressuring me into anything. Small hiccup that could have changed the course of my feelings (probably not though, because things happen) At the end of the day in WTX where Service Quality and Customer service are severely lacking in every industry. Jason, Jesse and that team went above and beyond! They got me hooked and i won't accept any service less than what they produced in West Texas! Thanks again Hale's Team
Midland, TX
Excellent service and pricing! Will definitely be back!
Lubbock, TX
Owner personally went to pick me up in his personal truck so I wouldn't have to waste money on a taxi . They diagnose your vehicle and give you the option to approve whatever repairs you want to get done. When I picked up my truck after repair was done I had a cold Gatorade and water in the center council. They vacuumed truck and cleaned all the windows. Very impressed with their service. I'll definitely go back..
Big Spring, TX
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