CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the truck owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
These people do amazing work, have amazing suggestions....Refuse to take shortcuts, and will do whatever it takes to make things the way they need to be. Jason kept me upto date every step of the. The techs and staff are smart, courteous and professional for sure....would recommend anyone to bring there projects to them....
Midland, TX
I was in a bind on a cross country road trip and this place really turned the tides. Had two shops back to back leave me with a mess and frustration to fix on a 2005 Chevy 3500 Duramax turbo replacement til I found this place. Gave them as much info as possible to help gain a full picture of the status of the vehicle, and handed them the keys. First, they stunned me with volunteering to pay for a ride to the car rental lot. Next, sent a very thorough vehicle report and delivered a clear phone call with recommendations, further diagnosing some things I had not been able to and helping me understand the process. Got everything back in short order and hit the road. I am genuinely happy with the services rendered here and am reporting on a healthy truck that has handled considerable miles and grades across the country since. The Hale's are educated professionals at running their business, and their mechanic at his trade here. I also received a follow-up phone call checking to make sure things were going well. Thanks again.
Midland, TX
This place is every diesle guys dream shop, fast and transparent customer service and they send you photos of what the tech is looking at so that their is NO misunderstanding of what they are looking at, I haven't had a single question or issue they haven't said they wouldn't try to fix or can't fix, I'll take every truck I have to them simply because of their skilled technicians and their openness to explanation and the tech was thorough looking through the truck, ex: I only brought the truck in for a fuel system install and to simply get it running and they found out my tanks were rusted on the inside, and also found out while the technician was doing his multiple check he found my intake for my turbo was cracked open and my turbo had bent blades 10/10 will come back again
Great to work with. Exceeded expectations in a hard situation with my SUV.
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